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Submitted by Mike Grenville on Fri, 08 Oct 2004 12:58 |
Ringtone company Jamba has had its service turned off in Denmark following consumer complaints
Following many complaints from consumers about confusing terms and conditions, Danish consumer watchdog Kontant is carrying out an investigation on the company's practices. Similar complaints are also being voiced in Sweden and Finland.
As a result Danish mobile operators have put pressure on Jamba's gatway provider to turn the service off until it can resubmit the service and come into compliance.
The complaints stem from TV ads that give the impression of low cost ringtones at just 50 pence while in fact the customewr is signed up for a minimum three months contact at 30 Danish Kr a month. This is made worse by the dificulty in unsubscribing from the service where a correctly spelt SMS is required.
Verisign
Earlier this year Verisign bought the Germany based Jamba! for approximately $273 million - 65% cash and 35% Verisign stock. Jamba has 300 employees.
Adding Jamba!'s capabilities into its existing communication services platforms, VeriSign expects to be able to offer carriers a comprehensive wireless data utility that covers all aspects of the mobile content value chain.
www.jamba.dk
www.verisign.com
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